Accord: Voice Concierge & SMS

by AppScoped · Category： Cancelled Orders

Free Plan Built for Shopify

⭐ 5/5

2 comment

App Introduction

Recover Abandoned Carts with AI Voice & SMS, Keeping Your Brand Voice Consistent Accord uses realistic AI voice calls and personalized SMS to recover abandoned checkouts—all aligned with your brand’s tone. Unlike generic mass messages, Accord creates authentic conversations across two high-conversion channels (voice and text) to re-engage shoppers and recoup lost sales. It operates automatically with no manual scripting required, helping merchants boost revenue while delivering a personalized, on-brand experience.

Core Functionality

AI Voice + SMS to Recover Abandoned Carts
Automated, Brand-Aligned Customer Outreach
Real-Time Objection Handling & Question Answering
Send Checkout Links via SMS Reminders
Customize Voice Agents to Reflect Your Brand

Merchant-Friendly

Independent E-commerce Merchants
High-margin Brand Stores
Traffic Conversion-focused Shops
Cross-border E-commerce Sellers
Customer Retention-focused Merchants

Basic Information

Developer：Accord Labs
Address：Dover, DE, US
Price： Free / Free plan
Rating：5 / 5
Comment Count：2 comment
Release Date：2025-7-4
Supported languages：English
Compatible products：Shopify

Application Screenshot

Price Plan

Starter

$99

Dedicated Phone Number
Standard Voice Options
Basic Support

Growth

$249

Dedicated Phone Number
Customizable AI Voice Agent
Priority Support

Concierge

$499

Dedicated Phone Number
Advanced Voice Customization
Branded RCS Messaging
Priority Support + Exclusive Onboarding Guidance
Expert Setup & Guidance Optimization

User Location & Comments

User Location

Comments

Shopify API Used

POST /admin/api/abandoned_checkouts/automation.json
PUT /admin/api/abandoned_checkouts/automation/{id}.json
GET /admin/api/abandoned_checkouts/automation.json
POST /admin/api/sms_messages.json
POST /admin/api/voice_calls.json

Permission：write_abandoned_checkouts,read_abandoned_checkouts,manage_sms,manage_voice

POST /admin/api/customer_outreach/automation.json
PUT /admin/api/customer_outreach/automation/{id}.json
GET /admin/api/customer_outreach/automation.json
POST /admin/api/customer_messages.json

Permission：write_customers,read_customers,manage_sms,manage_voice

POST /admin/api/chatbots/automation.json
PUT /admin/api/chatbots/automation/{id}.json
GET /admin/api/chatbots/automation.json
POST /admin/api/voice_agents/responses.json

Permission：write_chatbots,read_chatbots,manage_voice,manage_customers

POST /admin/api/sms_messages/checkout.json
PUT /admin/api/sms_messages/checkout/{id}.json
GET /admin/api/sms_messages/checkout.json
POST /admin/api/abandoned_checkouts/links.json

Permission：write_sms,read_sms,manage_checkouts,manage_abandoned_checkouts

POST /admin/api/voice_agents/configuration.json
PUT /admin/api/voice_agents/configuration/{id}.json
GET /admin/api/voice_agents/configuration.json
POST /admin/api/voice_agents/voiceover.json

Permission：write_voice_agents,read_voice_agents,manage_voice,manage_branding

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